How do you service a printer

When the printer is not working properly

problem

solution

The paper does not feed from the selected tray.

If you are using a Windows operating system, the printer driver settings take priority over the control panel settings. Set the desired input tray for the printer driver.

For more details, see the printer driver Help.

The prints are not stacked correctly.

The printer takes too long to turn on.

If the printer is switched off when accessing the hard disk (e.g. when deleting files), the printer will take longer to start up the next time it is switched on. To avoid this delay, do not turn off the printer until all operations are complete.

It takes too long to resume printing.

  • The data is so large or complex that it takes a long time to process. If the data reception indicator is flashing, data is being processed. Wait for it to continue.

  • The printer was in sleep or sleep mode. To switch from these modes to normal mode, the printer must warm up. This will take a certain amount of time before printing starts. For details, see Saving Energy.

The print job is taking too long to complete.

  • The printer takes a long time to process photographs and other data-rich pages. Wait for the processing to finish. You may be able to increase the printing speed with the following settings in the printer driver. For more details, see the printer driver Help.

  • The data is so large or complex that it takes a long time to process. If the data reception indicator is flashing, data is being processed. Wait for it to continue.

  • If the message appears on the display, the printer is warming up. Wait a moment. The printer adjusts the color registration. Wait a moment.

Installed options are not displayed in the printer properties.

The computer and printer are not communicating bidirectionally with each other. You must configure the installed options in the printer properties. For more details, see the printer driver Help.

When printing collected or bound.

Check that the paper size and direction set in the printer driver match the settings made in the application.

Change the settings in the printer driver if they do not match.

The automatic tray selection has selected an empty tray and the document is not printed due to lack of paper.

If a paper tray is opened and closed while the printer is in sleep mode, the printer will initialize the tray when printing resumes, but it cannot be selected using Auto Tray Select.

To print from a magazine that you opened and closed when the printer was in sleep mode, you must manually set the magazine as the input tray before printing. When the printer resumes printing and completes initialization after the power save mode, it will print the document from the specified tray.