Is a phone a computer

COMPUTER TELEPHONE INTEGRATION (CTI) -
Where there is a screen, there is also a hairdryer.

Computer telephony brings new impulses to the most human form of exchanging ideas: conversations. Computer Telephony Integration (CTI) sets standards in terms of convenience. It started with dialing a number from the PC's address directory. In applications such as customer care (CRM), such a softphone is now a good thing. The classic telephone or a headset (headset) is also used for speaking. Or you can simply pass the call seamlessly on to your mobile phone. But this is just the beginning.

The CTI solutions from Heldele work with several telephone books if required. It could look like this: The softphone client fetches personal contacts from the user's PC or Mac. He finds the addresses of the company directory in the network. And »Das Örtliche« provides further numbers from the web. The usual repertoire of clients includes functions such as:

  • Dialing, holding, hanging up, transferring, call diversion, forwarding, toggling, etc.
  • Conference calls
  • Team calls
  • fax
  • Smartphone and tablet integration
  • Database access by phone number (incoming and outgoing)
  • Record conversations
  • Detailed call lists (journal)
  • Fixed line and IP telephony (VoIP)

Hardware and software for call centers are the crowning glory of computer telephony. Curious?


Our services at a glance
  • Advice regardless of the manufacturer
  • Integration of existing systems through interfaces
  • Planning of individual solutions including maintenance, rental and leasing concepts
  • Development of holistic strategies for applications, hardware and communication (technical and commercial) for ...
    - Unified Communications and Collaboration (Groupware)
    - Computer Telephony (CTI)
    - Digital signage
    - Telephone and video conferences
    - Individual applications
  • Project management, commissioning and training
  • 365/24/7 hotline for maintenance and support (own remote center)


Contact with mouse click

Our ITK system house supports you with computer telephony with words and deeds. We know what belongs in good form: From the analysis of your needs, through planning, to the finished solution. Interested? Then please click here.