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Shipping Information

The delivery takes place depending on the product by parcel service or forwarding agency. Please make sure that you enter a valid telephone number in any case.

Please note that freight forwarded goods cannot be delivered without a valid telephone number.

The shipping costs are product-related and included in the offer.

We deliver all items on offer within the German mainland for the flat-rate shipping rate indicated on the item.

If you order accessories together with a main product, the shipping costs for the accessories do not apply (e.g. if you buy a garden house and the matching accessories, the shipping costs for the accessories)

Goods that can be sent as parcels are delivered by parcel service providers.

In the case of freight forwarded goods, delivery is made to the curb. The unloading takes place with a pallet truck or a transportable forklift (forwarding company with a tractor-trailer).

The prerequisite is an access, turning and unloading facility for a 40t truck.

You will be informed of the delivery date by telephone 3-5 days before delivery and you must be present at the time of delivery so that you can acknowledge receipt of the shipment. You can, however, arrange the delivery date with the forwarding agent. This means that if you cannot take an appointment, the delivery date will be postponed accordingly.

Our specified delivery times are all approximate delivery times and can vary slightly in the main season, as well as in the time with public holidays and due to a high order volume.

Important! The availability of the goods for collection at the locations can sometimes differ greatly from the specified delivery times!