What is the importance of communication channels

Among the most popular and, in our opinion, the most important Soft skill training belong one Communication training in general and Training in leading, resolving conflicts, convincing and negotiating in concrete terms. And that's a good thing, because Paul Watzlawick summed it up with the following sentence: “You can't not communicate!”.

communication is more than just the spoken words.

Communication is the sending, receiving and interpreting of signals

Every encounter with other people involves sending and receiving signals, i.e. that Communicate. Think of an elevator situation with you and another person. Do you perceive this? Sure, of course! Even without you talking to each other. They communicate simply because they are both there and see or feel each other. What is this person telling you non-verbally? Are you looking at each other, or are they both looking away? Is the odor of a perfume pouring over you? And: do you like this or not?

What's going to happen in the elevator too communicated non-verbally? What do you perceive, how do you interpret? For example: “I'm OK, you're OK and we're both OK here in the elevator.” Or “It's OK to drive together, but I don't like the smell at all”. Or "Shit that you slipped into it. I would much rather have gone alone to check my hairstyle in the mirror ”.

communication does not always have to do with words that are spoken and ideally also heard. We also communicate via eye contact, perceived posture, smells and feelings that are triggered (because another person is too close to us, for example). Communication takes place via different channels, as in the Process-oriented psychology after Arnold Mindell and therefore also with Coaching an executive, a team or a business relationship With ORSC™ is called.

Pay attention to different communication channels

Communication channels perceiving and interpreting usually happens unconsciously in the (everyday) daily exchange according to a pattern that we have learned over many years. Likewise according to day type and context (context):
Somebody extends their hand to us - we “strike”. Our stomachs growl with hunger - we can no longer concentrate, we become even angry. A colleague nods to us - we start talking (because the nod comes from the moderating colleague in a meeting). The cell phone reports the arrival of an e-mail - we read it through immediately - and our minds are back at work instead of here with the children and dinner.

Communication channels according to ORSC (TM) are:

  • Listen
  • See
  • Move
  • Feel
  • Relationships
  • (Environment

Emotional competence and communication

People with emotional competence know that signals are sent over different communication channels and handle them carefully. In one Business coaching or Soft skill training employees and managers have learned to be aware of these channels and to recognize the consequences. They know what certain signals do to them personally or to the other person. And they know that the conclusion from the signals in the various communication channels is only the individual interpretation of reality that each person makes for himself.

Are themselves emotionally competent people not sure if you interpreted the moderator's nod correctly, just ask. They resist their curiosity about the e-mail that has arrived and for the time being they stay in their thoughts with the children and dinner, so they are still present in the here and now.

communication can be quite complicated, especially in work life. Because with the Leadership, at a Team meeting, in a Conflict situation and of course with Negotiating and convincing customers the different communication channels should be considered. Analyze the signals sent and received and question them! Perhaps what you see, hear, smell or feel and how you interpret and use it is not what the sending person intended - or what is good for you.

So pay close attention to whether you hit the offered hand straight away at the next negotiation, or whether you are still drinking and the clenched lips of your customer. Talk to them about it to find out what is still not quite right about the offer. This is the only way to get satisfied and consistent customers.

Please do not hesitate to contact us if you are in a Business coaching or in-house Soft skill training want to learn more about signals, communication channels and their interpretation and development. Use c-s-x to build yours emotional competence further out.

Claudia Seidel - Personnel, Team and Organizational Developer at c-s-x