What does Hack Reactor cost

HackReactor brings programming to the world at #mitAsana

First class education on a large scale

HackReactor, a programmer bootcamp whose goal is to accelerate student careers, is known for the world-class education it provides to the thousands of students who set foot in its schools.

"The biggest challenge in any service industry is delivering great customer service," said Tony Phillips, general manager of Hack Reactor. This is especially true when the team is split - HackReactor gives courses in six different locations across the United States.

HackReactor's focus is on getting every little detail right at each location. “One of our figureheads is to give our customers the feeling that we are planning their training with meticulous care. Even small things like making sure all information is correct and all name tags are spelled correctly on orientation day. This is exactly how excellent services stand out from the crowd. All these little things that companies with a pronounced service orientation consider and implement. The key is in the details. "

Getting information out of brains

In the early days of Hack Reactor, Tony found it easy to keep track of all the big and small factors. But the more sites Hack Reactor opened with more staff and students, the more difficult it became to maintain this meticulous care on a larger scale. Tony found it difficult to make sure that all the details were taken care of.

“We had to set standards for a lot of different things and introduce them to the different locations at the same time. We have locations in New York, Austin, LA, San Francisco, and online. It's not easy to do the same things in New York that you do in San Francisco - the same types of events that evoke feelings and emotions - it's not easy. "

As the team developed and expanded their workflows, it became clear that they would need a single point of contact to repeat these same procedures in new locations with the clarity Tony required.

Tony was ready to take the information he had “in his head” and store it in a place where the increasing number of employees could implement it accordingly. We take in a lot of information. Our brains are not very good at storing information, but they are very good at thinking. We should store our information in an external location in order to be able to utilize the capabilities of our brain. "

When choosing a tool for this task, Tony went through the following thoughts:

  • As a managing director, how can I be sure that all important details are taken care of?
  • How can I be sure that all detailed procedures at multiple locations are guaranteed to be carried out according to the same standards?
  • How can we save time in running repeatable processes?

From the merging of thoughts to the modus operandi

After personally testing Asana, Tony rolled it out across the Hack Reactor team. The trigger for using Asana across the company was the moment the "mind-blending" stopped working. As soon as the intuitive communication that you share in a small group breaks in, you suddenly feel very insecure.

First, they made all the detailed documentation on key processes such as course development and facilities available to everyone in the company. By keeping the information in Asana, Tony could be sure that everyone has the information they need to do their job well.

It was also important that the tool allowed the team to work more efficiently the more schools joined, so that the team was incentivized to use Asana's API.

“The big difference between Asana and other tools is the very easy API access that Asana offers. Even if Asana isn't the perfect solution for a workflow, someone like me - a rather mediocre software developer - can add functionality through the API and develop a custom solution that the team can do more with. "

After the HackReactor team used Asana's template functionality to copy projects and procedures, the team added functionality through the API and created a program they called Show Runner. “We had this huge class template, and we used the Asana API to write a system that would copy all of the tasks required for a class and automatically map those tasks. Through the API, we were able to build something that allows us to assign repeatable tasks and the right things to exactly the right people at the right time. Every detail is covered. "

Everything runs through Asana

Today, Hack Reactor's 200+ employees use Asana for a wide variety of workflows. “Our management processes run through Asana. Our performance reviews run through Asana. Our standard operating procedures run through Asana. Our HR policy is handled through Asana. All events that we want to raise the morale of our staff are organized through Asana. Everything runs through Asana. "

  • Documentation and templates: “Asana helps us because you can duplicate things. We use Asana's template feature VERY MUCH. You can have a whole project or a whole process and you just have to make a copy and send it to someone with the note “do it exactly like this”
  • Performance reviews: “With Asana we always know where we are and can see our progress. Asana helps me better understand who to worry about and how often I should review their work. "
  • Face-to-face meetings: "Private projects are ideal for personal discussions with each team member or for discussions of certain aspects with the management team."
  • Asset management: “We have set up checklists for our operational tasks and tasks at the various locations, which we call“ Open Space ”. There is even an asana task for the flowers to be watered. "
  • Approvals: “All potential students are a task. We use Asana to track student application processes. "

“We don't know what we would do without the Asana. Everyone in the company uses Asana. "

- Tony Phillips, Managing Director of HackReactor

Using Asana for all processes and operations was central to Hack Reactor's growth. Tony says, “We've cut our operating costs in half by being more efficient with the procedures we set up with Asana. At the same time as the cost reduction, the quality of our courses and the success of our graduates increased. ”98% of all Hack Reactor graduates find a job.